Here, I explain to how to Hard & Soft Reset Moto G5 and you are facing problems with your Moto G5 Plus and also resetting the smartphone might solve your problems see below guide to very easy Hard and soft Reset Moto G5.
Method 1: Soft Reset
Step 1: just restart a non-responding phone. No data is erased.
Step 3: After Press and hold the Volume down + Power buttons.
Step 4: After you should then be able to restart it.
Step 5: Done.
Here, see best Soft Reset method using Moto G5 Phone and you phone Reset very easy.
Method 2: Hard Reset
Step 1: Phone completely off.
Step 2: After Press and hold Volume Down and the Power buttons.
Step 3: Release both buttons when you see the menu appears.
Step 4: Use the Volume Down button to the selection on the menu to Recovery mode.
Step 5: Press the Power button to choose the Recovery mode selection.
Step 6: A While on this screen hold down the Power button.
Step 7: After pressing and releasing the Volume Up button.
Step 8: Continue to hold Power until you see the Android Recovery menu.
Step 9: Use the Volume Up/Down buttons to the menu selection to wipe data/factory reset.
Step 10: Press the Power button then choose the option.
Step 11: Use the Volume Up/Down buttons to the menu selection to Yes.
Step 12: After Press the Power button to select it.
Step 13: Done.
That is the method for the Hard Reset in your Moto G5 Phone and one more method like Home screen after select Settings > Backup & reset > Factory data reset > Reset phone > Erase everything that is the best method to Hard Reset Moto G5.
Here, a complete guide on How to Hard & Soft Reset Moto G5 and you read this guide very helpful for you.