It’s Thursday, which means it’s time for Starbucks’ popular Buy One Get One (BOGO) free promotion for Rewards members. But what if you eagerly open your app, ready to claim your free drink, only to find that the offer isn’t showing up or working? Many Starbucks fans have encountered this frustrating issue.

Let me show you why your BOGO might not be working and tips to ensure you can enjoy your complimentary beverage.


What is Starbucks’ BOGO Promotion

Starbucks frequently offers BOGO deals on Thursdays for its Rewards members, lovingly dubbed “ThursYays” by the company and fans alike. These promotions typically run from 12 pm to 6 pm local time and allow customers to receive a free handcrafted drink of equal or lesser value (up to $10) when they purchase another.

To take advantage of the BOGO deal, you must be a Starbucks Rewards member and have the Starbucks app on your mobile device. The offer will appear in the app on the morning of the promotion, which you can then apply to your order either ahead of time or in-store.

Why Your Starbucks BOGO Isn’t Working

There are several potential explanations for why your BOGO offer might not be appearing or functioning correctly:

1. Not a Rewards Member

The BOGO promotion is exclusively available to Starbucks Rewards members. If you’re not enrolled in the loyalty program, you won’t have access to the deal. The solution is simple: sign up for Starbucks Rewards through the app or website. It’s free to join, and you’ll start earning Stars (points) towards free drinks and food with every purchase.

2. Newly Created Account

If you recently created your Starbucks Rewards account, it may take some time for promotional offers like BOGO to appear. Typically, there’s a waiting period of a couple weeks for new members before they can participate in these deals. In the meantime, you can still earn Stars on your purchases and work towards other rewards.

3. Technical Glitches

Like any app, the Starbucks app can experience technical issues that prevent offers from loading or applying correctly. Try fix it by:

  • Signing out of the app and signing back in
  • Closing and reopening the app
  • Checking for app updates in your device’s app store
  • Uninstalling and reinstalling the app
  • Restarting your phone

If the problem persists, contact Starbucks customer service for further assistance.

4. Time and Date

The BOGO offer is time-sensitive, only valid on specific Thursdays from 12 pm to 6 pm local time. If you’re trying to redeem the deal outside of those hours, it won’t work. Double-check the date and time to ensure you’re within the promotional window.

5. Location Restrictions

Starbucks’ BOGO deals are typically available at participating locations across the United States. However, some stores may not participate in the promotion. If you’re having trouble redeeming the offer, try visiting a different Starbucks location or contacting your local store to confirm their participation.

How to Redeem Your BOGO Successfully

Now that we’ve covered the potential roadblocks, let’s walk through the steps to successfully claim your BOGO free drink:

  1. Open the Starbucks app on the morning of the BOGO promotion (Thursday).
  2. Check the “Offers” section in your app for the BOGO deal. It should appear there if you’re eligible and within the promotional timeframe.
  3. Add two eligible drinks to your order. Remember, the free drink must be of equal or lesser value to the one you’re purchasing, with a maximum value of $10.
  4. Apply the BOGO offer before checking out. If ordering ahead, the discount should automatically apply. If ordering in-store, let the barista know you have a BOGO offer in your app.
  5. Enjoy your free drink! Whether you’re treating a friend or indulging in two beverages yourself, savor the perk of being a Rewards member.

So, this is how you can redeem your BOGO offer at Starbucks using an app. If you still have some problems claiming the offer, you can always ask at the Starbucks counter.

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Vineet Maheshwari is a passionate blogger and relationship oriented digital marketing consultant with over 10 years of experience in SEO, PPC management, web analytics, domain investing, affiliate marketing and digital strategy. He has helped high tech brands connect with customers in an engaging manner, thereby ensuring that high quality leads are generated over time.