How to Fix CSCPay Mobile App Not Working

The CSCPay Mobile app provides a convenient, coinless way to pay for laundry at participating laundry rooms. However, sometimes users may encounter issues with the app not working properly. Here are steps to try if you’re having problems with the CSCPay Mobile app:

Check Your Internet Connection

The CSCPay Mobile app requires an active internet connection to function. If the app is not working, the first thing to check is that your phone is connected to Wi-Fi or has a strong cellular data signal.

• Open your phone’s Settings and make sure Wi-Fi is turned on and you are connected to a network.
• If using cellular data, check that you have a good signal and that mobile data is enabled for the CSCPay app.
• You can also try turning off Wi-Fi and using cellular data, or vice versa, to see if that resolves the issue.

If your internet connection is working but the app still isn’t, move on to the next solution.

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Check for App Updates

CSC ServiceWorks, the company behind the CSCPay Mobile app, regularly releases updates to fix bugs and improve performance. If you’re running an old version of the app, it may not work properly.

To check for updates:

1. Open the App Store (for iOS) or Google Play Store (for Android).
2. Search for “CSCPay Mobile”.
3. If there is an update available, tap “Update” to install it.
4. Once updated, open the CSCPay app again and see if the problem is resolved.

Restart the App

If the CSCPay Mobile app freezes up or gets stuck on a screen, try force closing it and re-opening:

• On an iPhone, swipe up from the bottom of the screen and pause in the middle. Swipe left or right to find the CSCPay app preview. Swipe up on the preview to close it.
• On an Android phone, tap the square button to view your recently used apps. Swipe left or right to find the CSCPay app, then swipe up to close it.

After closing the app, tap its icon again from your home screen or app drawer to re-open it. Check to see if the issue has been resolved.

Restart Your Phone

Restarting your iPhone or Android device can often fix minor software glitches that may be causing apps like CSCPay Mobile to malfunction.

• For most iPhones: press and hold the side button and either volume button until the power off slider appears. Drag the slider to turn off your phone. Wait a minute, then press and hold the side button again until the Apple logo appears.
• For most Android phones: press and hold the power button until the power menu appears, then tap “Restart.”

After your phone restarts, open the CSCPay Mobile app and see if it’s working properly.

Clear App Data and Cache

If the CSCPay app is still not working right, try clearing the app’s data and cache. This will erase your saved login details, so make sure you know your username and password before proceeding.

For iPhone:

1. Go to Settings => General => iPhone Storage
2. Scroll down and tap on the CSCPay app.
3. Tap “Offload App”, then tap it again to confirm. This will uninstall the app but keep its documents and data.
4. Tap “Reinstall App” to reinstall CSCPay Mobile from the App Store.

For Android:

1. Go to Settings => Apps & Notifications => See all apps
2. Scroll down and tap on CSCPay Mobile
3. Tap “Storage & cache”
4. Tap “Clear storage” and then “Clear cache”

After clearing data and cache, log back into the app and check if it’s working.

Uninstall and Reinstall the App

If none of the above steps have helped, try completely uninstalling and reinstalling the CSCPay Mobile app.

On an iPhone, touch and hold the CSCPay app icon on the home screen until it starts shaking. Tap the “X” that appears, then tap “Delete” to uninstall. Open the App Store, search for CSCPay Mobile, and tap the cloud icon to reinstall.

On Android, touch and hold the CSCPay app icon, then drag it to the top of the screen to “Uninstall”. Open the Google Play Store, search for CSCPay Mobile, and tap “Install”.

After a fresh install of the app, log in and see if your issue has been fixed. Make sure you are running the latest version of the app.

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Contact Customer Support

If you’ve tried all the methods and the CSCPay Mobile app still isn’t working, it’s time to contact customer support for further assistance:

• Open the CSCPay Mobile app and tap “Help” or “Give Feedback” to report your issue.
• Call CSCPay Mobile customer support at 855-662-4685.
• Email CSCPay Mobile support at customerservice@cscserviceworks.com.

The CSCPay support team should be able to provide more specific guidance for your particular issue and help get the app working properly again.

There are a number of steps you can take to fix the CSCPay Mobile app if it stops working, including checking your internet connection, installing app updates, restarting the app and your phone, clearing app data/cache, and reinstalling the app. If those general fixes don’t resolve the problem, the CSCPay customer support team is available to assist you further.