VTech is a well-known brand that offers a range of electronic learning products for children, including baby monitors. The VTech baby monitors come with a companion app called “MyVTech Baby” or “MyVTech Baby Pro” that allows parents to remotely monitor their baby using their smartphone.

However, sometimes users may face issues with the app not working properly. Here are some common problems and solutions to fix the VTech app.


Check Your Internet Connection

The first thing to check when the VTech app is not working is your internet connection. The app requires a stable Wi-Fi or mobile data connection to function properly.

Here’s what you can do:

  1. Make sure your smartphone is connected to the internet via Wi-Fi or mobile data.
  2. Check if other apps on your phone can access the internet.
  3. If you are using Wi-Fi, try moving closer to the router to get a stronger signal.
  4. Restart your Wi-Fi router and modem by unplugging them for a few minutes and then plugging them back in.

Restart the VTech Baby Monitor

If the internet connection is not the issue, try restarting your VTech baby monitor. Here’s how:

  1. Unplug the baby unit from the power source.
  2. Wait for about 30 seconds.
  3. Plug the baby unit back in and wait for it to reconnect to the Wi-Fi network.
  4. Check if the app is now able to connect to the baby monitor.

Update the App and Firmware

VTech periodically releases updates for the MyVTech Baby app and the baby monitor firmware to fix bugs and improve performance. Make sure you have the latest version installed.

For the app:

  1. Open the App Store (for iOS) or Google Play Store (for Android).
  2. Search for “MyVTech Baby” or “MyVTech Baby Pro”.
  3. If an update is available, tap “Update.”

For the baby monitor firmware:

  1. Open the MyVTech Baby app.
  2. Go to the Settings menu.
  3. Select “Firmware Update”.
  4. If a firmware update is available, follow the on-screen instructions to install it.

Re-Pair the Camera

If the app is still not able to connect to the baby monitor after restarting and updating, try re-pairing the camera. Here’s how:

  1. Open the MyVTech Baby app.
  2. Go to the Settings menu.
  3. Select “Camera Settings”.
  4. Tap “Remove Camera” to unpair the current camera.
  5. Follow the on-screen instructions to pair the camera again.

Check Camera LED Indication

The camera LED can give you an indication of what’s wrong. Here’s what the different colors mean:

  • Flashing blue and orange: The camera is in pairing mode and ready to connect.
  • Solid blue: The camera is connected to the Wi-Fi network.
  • Off: The camera LED indication may be turned off in settings.

If the LED is not flashing blue and orange when trying to pair, make sure the camera is not connected to a power outlet controlled by a wall switch.

Contact VTech Customer Support

If none of the above solutions work, it’s time to contact VTech customer support for further assistance. You can reach them via phone, email, or live chat on their website.

Before contacting support, make sure you have the following information ready:

  • Your baby monitor model number
  • The app version you are using
  • The smartphone model and operating system version
  • A description of the issue you are facing

VTech’s customer support team should be able to provide additional troubleshooting steps or arrange for a replacement if needed.


The VTech baby monitor and companion app can be great tools for keeping an eye on your little one, but technical issues can be frustrating.

Remember to check your internet connection, restart the devices, keep the app and firmware updated, and re-pair the camera if needed. If all else fails, don’t hesitate to reach out to VTech customer support for further assistance.

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Vineet Maheshwari is a passionate blogger and relationship oriented digital marketing consultant with over 10 years of experience in SEO, PPC management, web analytics, domain investing, affiliate marketing and digital strategy. He has helped high tech brands connect with customers in an engaging manner, thereby ensuring that high quality leads are generated over time.